Production Lead Time 

In-stock items will ship within 2-5 business days after purchase. Made-to-order and out-of-stock items will ship within 4-6 weeks, unless otherwise specified. A tracking number will be provided to you via email when the order has been sent. Should you require a made-to-order or out-of-stock item to be expedited, please contact us at [email], and we will prioritize your order to the fullest extent we are able. 

Custom bridal and other fine jewelry pieces typically take ten business days (two weeks) or less. However, if your piece is particularly labor-intensive or requires a bit more time, the specialist you work with will notify you accordingly. 

Universal Diamonds is not liable for any delays incurred by our 3rd party shipping providers. Expected dates of delivery are based on estimated shipping provider delivery timelines. 

Domestic Shipping 

To ensure the best experience possible for our United States domestic clients, all domestic shipping fees are complimentary. 

All domestic shipments are sent via FedEx with insured priority overnight delivery. An adult signature is required upon delivery. Our insurance coverage on the piece ceases once the package has been delivered and/or signed for. Universal Diamonds is not liable for lost shipments once tracking has indicated the package has been delivered. 

If we are shipping domestically to a hotel, transit insurance coverage ceases once the package has been delivered and/or signed for by the hotel's reception. Universal Diamonds is not liable for any lost or misplaced packages once the hotel accepts and signs. 

Universal Diamonds is not responsible for the delayed delivery of packages due to the client not being available to sign for the package upon arrival, or due to any technical issues within the shipping carrier, or due to any weather circumstances. 

We are unable to ship to P.O. boxes. 

International Shipping 

For international shipping please contact us directly before ordering. 

By ordering from our website, you are stating that you agree to these policies.