Web Order Cancellations 

Universal Diamonds will extend a grace period of up to 24 hours after a web order has been placed, during which time a web order cancellation can be made. After the 24 hours following the placement of a web order, the order will no longer be valid for cancellation and will be processed as ordered. 

Our Return Policy 

MOST ITEMS ARE FINAL SALE, NON-RETURNABLE. 

In order for Universal Diamonds to consider your exchange eligible, the item purchased must be in completely unused and unworn condition, in its original packaging. Universal Diamonds reserves the right to refuse any exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Universal Diamonds.  Please read further for additional information concerning eligibility. 

Exchange Process – Domestic Orders 

Domestic clients must contact Universal Diamonds within 14 days from the date the product was delivered to you, or the exchange will not be accepted. A representative will get back to you within 24 hours during business hours, Monday-Friday. Universal Diamonds provides a prepaid return label to ship back exchanges, in order to ensure insurance and protection on the return package.  This amount will be deducted from the credit available on the item.  Only purchases of in-stock items are eligible for exchange. 

International Orders 

All international orders are FINAL SALE, NON-RETURNABLE. You can read more about our international orders policy in our shipping policy. For any questions or concerns, please contact us. 

Fine Jewelry Exchange Eligibility 

In-Stock Standard Items: Products purchased that are in-stock standard items are eligible for exchange for credit within 2 weeks (14 business days) from the date the product was delivered to you. Credit can only be applied toward existing in-stock items and must be used within 30 business days of issue. 

Made-To-Order Items: All made-to-order items are FINAL SALE, NON-RETURNABLE. 

Bridal Jewelry Exchange Eligibility 

Engagement Rings + Wedding Bands: All custom engagement rings and wedding bands are FINAL SALE, NON-RETURNABLE. 

Bespoke Pieces: ALL BESPOKE PIECES ARE FINAL SALE, NON-RETURNABLE. 

By ordering from our website, you are stating that you agree to this policy.